Things to Know for Your Tour
Aloha, and mahalo for booking a tour with us! We look forward to meeting you and sharing our sanctuary with you!
Our address is 93-1280 South Point Rd., Naalehu, HI 96772. In most cases, it is GPS-able, but may take you too far, so please familiarize yourself with the directions (and pictures) below.
From Kailua-Kona: Head South on Hwy 11 (aka Mamalahoa Hwy). After mile marker 70 watch for a large green sign that reads "South Point." Turn right just passed that sign. We are exactly 5 miles down South Point Rd. As you approach the five mile mark, look for two large tan metal buildings, along with our sign, on your left . Our drive is right before those. If you pass those buildings, you’ve gone too far.
From Hilo: Take Hwy 11 (aka Mamalahoa Hwy) towards Volcano and Kona. After mile marker 69 watch for a large green sign that reads "South Point." Turn left just passed that sign. We are exactly 5 miles down South Point Rd. As you approach the five mile mark, look for two large tan metal buildings, along with our sign, on your left. Our drive is right before those. If you pass those buildings, you’ve gone too far.
•When you pull in you will notice a gate to the right with two warehouses. This is NOT us. Please do not go onto that property for any reason. Our gate is to the left and parking is also on the left. Please park at an angle, as to allow as many cars as possible to park. (see pictures below).
•If you are here for a private tour, someone will meet you at the gate about five minutes before your tour starts.
•On Sundays, please plan to arrive 15-20 minutes before your scheduled tour time and check in at the booth to get your wristband.
•There is no public restroom on site, so please use a restroom before coming and plan the stop into your travel time. There are port-a-potties outside Ocean View Market (if coming from Kona), as well as restrooms at Punalu'u Bakery in Naalehu (if coming from Hilo).
•South Point is known for its wind. We highly recommend a hat and sunglasses to protect your eyes from the dirt that blows around on windy days. Typical weather in South Point is sunny with a chance of scattered showers. Tours happen rain or shine so please check the weather and dress accordingly.
•This is a farm setting, i.e., dirt, mud and poop. Please do not wear anything you would be sad to get dirty and even possibly ruined. You WILL get dirty! Closed-toe shoes are recommended.
•For the safety of our animals as well as yours, no companion animals are allowed on the tour. They are also not allowed to be left in the car so please leave them home.
•This is the animals’ home and we do everything on their terms. Their safety and comfort are our first priority. Picking up or restraining, teasing, taunting, or chasing an animal is never allowed.
•Always listen to the staff and volunteers when interacting with the animals. They have spent countless hours with each of them and know them, their mood, their likes and dislikes. Help them make sure that you and the animals have a positive experience by following directions.
•Children are the responsibility of the parent/guardian, not our staff or volunteers. Please help children understand what is expected of them before hand and keep them within an arms length at all times.
•Please leave any food you may have with you in your car. You are welcome to bring fruits or veggies for the animals, ; however, due to strict dietary guidelines, no feeding of animals is permitted during tours. Any food brought for the animals should be given to staff at the beginning of the tour and will be given to the animals, by staff, during feeding time.
•No smoking of any kind is allowed on property. If you smoke off property, please be aware that we live in a very high-risk fire zone. Please act responsibly.
•COVID-19 GUIDELINES: Because this is an outdoor activity, masks are not required. However, please wear one if it makes you more comfortable.
•Failure to listen to the staff or volunteers, or treat the animals with the utmost respect, will be grounds for immediate removal. This is a place of kindness and respect, to all kinds, at all times. Please practice Aloha. If you are removed from the property for any reason, you will not receive a refund.
If you have any questions in the meantime, do not hesitate to reach out. We look forward to your visit!
Paula Buck, Founder 🤙🏻